Privacy Policy

Privacy Policy

When you register on the Lemon Yellow website by providing your personal data and information, you consent to us collecting and storing your personal data to process your purchases. All data is collected, processed, used and stored lawfully, in accordance with data protection law, including the Data Protection Act 2017, which aligns with the RGPD (General Data Protection Regulation) Act of 25 May 2018.

Lemon Yellow reserves the right to amend this Privacy Policy in accordance with changes to applicable law or regulatory requirements. We therefore recommend that you check this page regularly to be informed of any changes.

Personal data includes your:

Surname, First Name;

Postal address;

E-mail address

Identity card number;

Telephone number;

Credit card details.
Your rights regarding your personal data
  1. You have the right to request information about the processing of your personal data.
  2. You have the right to access your personal data held by the entity in question.
  3. You may request the rectification of incorrect, inaccurate or incomplete personal data.
  4. You have the right to request the deletion of your personal data if it is no longer required or if its processing is unlawful.
  5. You may object to the processing of your personal data for canvassing purposes or for reasons relating to your particular situation.
  6. You have the right to request the restriction of the processing of your personal data in specific circumstances.
  7. You have the right to recover your personal data in a used and machine-readable format, for personal use or for transfer to another organisation.
  8. You may request that decisions concerning you or having a significant impact on you, based on automated processing of your personal data, be taken by natural persons and not just by computers. In this case, you also have the right to give your opinion and to challenge these decisions.
When do we collect information?

We collect information about you when you register on our site, place an order, fill out a form, enter information on our site, check your credit card, schedule a delivery or return a purchase.

In the event that we ask you to provide your personal data and information for marketing or other purposes, we will seek your express consent. Consent in this case is optional.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, subscribe to our newsletter, respond to a survey or marketing communication, browse the website or use certain other features of the site in the following ways:

  • To enable us to serve you better by responding to your customer service requests.
  • To process your transactions quickly.
  • To follow up with you after correspondence (e-mail or telephone enquiries).
How do we protect your information?

We regularly examine our website for known security flaws and vulnerabilities to ensure that your visit to our site is as secure as possible.

We regularly use malware analysis. Your personal data is stored on secure networks and is only accessible to a small number of people who have specific access rights to these systems and who are required to maintain its confidentiality. In addition, any sensitive/credit information you provide is encrypted using Secure Socket Layer (SSL) technology.

When a user places an order, enters, submits or accesses their information, we put in place various security measures to guarantee the confidentiality of your personal information. Transactions are carried out using a gateway provider and are not stored on our servers.

In cases where we need to share your personal data and information outside Mauritius, we will put in place sufficient measures to ensure that these countries maintain an adequate level of protection for personal data and information and that such transfers are made in accordance with the Data Protection Act 2017.

Data retention period
We retain your personal data and information for as long as:

you are a customer of Lemon Yellow;
necessary to fulfil the purposes for which we collected it, including for the purposes of complying with any legal requirements or obligations;
required to enable Lemon Yellow to defend itself against legal claims.
Withdrawal of consent

You may withdraw your consent at any time or also ask us to restrict the use of your personal data and information to which you have consented. Upon receipt of notification that you have withdrawn your consent, we will no longer process your information for the purposes for which you originally consented.

Please note, however, that doing so may delay or prevent us from carrying out your instructions or fulfilling our legal obligations under applicable law.

Do we use cookies?

Yes, cookies are small files that a site or its service provider transfers to your computer’s hard drive via your web browser (if you allow) and that enable the site’s or service provider’s systems to recognise your browser and capture and remember certain information. For example, we use cookies to help us remember and process the items in your shopping basket. They are also used to help us understand your preferences based on your previous or current activity on the site, enabling us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and interaction so that we can provide better site experiences and tools in the future.

We use cookies to:

  • Help remember and process items in the cart.
  • Understand and store user preferences for future visits.
  • Compile aggregate data about site traffic and interactions in order to provide better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this via your browser settings. Since the browser is a little different, look at your browser’s ‘Help’ menu to find out how to modify your cookies correctly.

Disabling cookies will not affect the user experience.

Disclosure by third parties
Your personally identifiable information is not sold, traded or otherwise transferred to third parties.

Third party products or services are not excluded or offered on our website.

In the interest of fair information practices, we will take the following steps in the event of a data breach:

We will notify you by e-mail within 24 hours.

We will notify you by telephone within 24 hours.

We also accept the principle of individual redress which requires that individuals have the right to legally enforceable rights against data collectors and processors who fail to comply with the law.

This principle requires not only that individuals have enforceable rights against data users, but also that they have recourse to the courts or government agencies to investigate and/or prosecute non-compliance by data processors.

If you have any questions about our privacy policy or the way in which we process your personal data, please contact us in one of the ways listed below.

By e-mail: info@lemonyellowltd.com

By telephone: +230 210 9647
Social Modules
Lemon Yellow uses social modules (hereinafter referred to as ‘modules’) from social networks such as Facebook and Instagram.

When you visit our websites, these modules are deactivated by default, i.e. they do not send any data to third parties without your intervention. Before you can use these modules, you must activate them by clicking on them. They then remain active until you deactivate them again or delete your cookies. Once they have been activated, a direct link is established with the server of the social network concerned. The content of the module is then transmitted directly from the social network to your browser and incorporated into the website.

Please note that we have no influence on the extent of the data retrieved by the social networks via their modules. For information on the purpose and extent of data collection by the social network in question, as well as on your rights and the options for setting parameters to protect your privacy, please consult the information on data protection provided by the social network in question.

Once a module has been activated, the social network may retrieve data, regardless of your interaction with the module. If you are connected to a social network, it may attribute your visit to the website to your user account.

If you are a member of a social network and you do not want the data collected when you visit our websites to be associated with your membership data, you must disconnect from the social network concerned before activating the modules.
Applicable law
This Privacy Policy is governed by the laws of the Republic of Mauritius.

The courts of the Republic of Mauritius shall have exclusive jurisdiction in relation to the resolution or determination of any dispute you may have with Lemon Yellow under this Privacy Policy or in relation to the services provided to you by Lemon Yellow and you agree to submit to the jurisdiction of such courts.