Terms and Conditions

Terms and Conditions

By registering on the Lemon Yellow website and providing your personal information, you agree to abide by our terms and conditions. Lemon Yellow collects and stores your personal data solely for the purpose of processing your purchases. All data collection, processing, utilization, and storage adhere strictly to applicable laws, including the Data Protection Act 2017 and the General Data Protection Regulation (GDPR) effective from 25 May 2018.

 

Lemon Yellow reserves the right to update these terms and conditions in accordance with changes in the law or regulatory requirements. We recommend that you regularly review this page to stay informed of any changes.

DEFINITIONS AND INTERPRETATIONS
In these terms and conditions, unless the context otherwise requires:

The term ‘we’ or ‘us’ refers to Lemon Yellow Co. Ltd (‘Lemon Yellow’), a company with its registered office at 88 St Jean Road, Quatre Bornes, Mauritius and registered number C22977 with the Registrar of Companies.

‘You’ means the purchaser of the Product from us and also refers to the importer of the Product in the case of an international sale.

‘Contract’ means the contract between us and the purchaser for the sale and purchase of the Products which incorporates these terms and conditions.

‘Import Charges’ means any taxes, levies, imposts, deductions, fees, rates, obligations, borrowings or withholdings levied or imposed by any governmental body of the intended country, including without limitation customs duties and other interest, penalties, charges, fees or other related amounts.

‘Products’ means items purchased or ordered by you from us.

‘Terms’ means these terms and conditions.

‘Territory’ means the Republic of Mauritius.
1. PRICES
1.1. VAT (Value Added Tax) is included in the price of Products on our site, un-less otherwise stated alongside the purchase price of any product. For orders placed by residents of the Territory or to be delivered to the Territory, VAT will be added and payable by you at the appropriate rate at the time of purchase.

1.2. All prices are quoted in Mauritian Rupees (Rs). All sums are payable in Mauritian Rupees (Rs).

1.3. It is important to note that prices may vary from time to time due to fluctua-tions in the price of raw materials. To place an order, please consult the prices on the site.

1.4. Packing and postage/transport costs are specified individually. We will in-form you on request of the packaging and transport costs for special or overseas orders, which will be invoiced separately from the price of the Products.

1.5. The consignee of the shipment is the importer of record of the country of des-tination and is responsible for all Import Charges, taxes, levies, import duties, rates and obligations levied or imposed by the country of destination, including without limitation customs duties and other interest, penalties, charges, fees or other relat-ed amounts.

1.6. All prices are subject to change at any time without notice.

1.7. Despite our best efforts, some items in our catalogue may be incorrectly priced. If the precise price of an item exceeds the price shown, we will contact you to provide instructions prior to despatch, or we will cancel your order and inform you accordingly.
2. ORDER CONFIRMATION AND AVAILABILITY
2.1. Our site is regularly updated, however it is possible that a product may have been sold to another person before you receive your order. Therefore, we will be able to accept all orders and confirm this acceptance to you by email. We will pro-cess all orders once payment has been made and the sum has been credited to your account.
3. ORDERING PRODUCTS ONLINE
3.1. You are responsible for ensuring that all information provided when placing an order is accurate and complete. Lemon Yellow is not liable for delays or delivery issues caused by incorrect information.

3.2. By placing an order, you confirm that you are authorised to use the selected payment method. Customers ordering outside Mauritius are responsible for complying with their country’s import laws, taxes, and customs duties.

3.3. An order confirmation email only acknowledges receipt of your order and does not constitute acceptance. Lemon Yellow reserves the right to verify and accept or decline any order.

3.4. Lemon Yellow may cancel or refuse any order due to pricing errors, stock unavailability, payment issues, suspected fraud, or circumstances beyond our control.

3.5. If an order cannot be fulfilled, any payment received will be refunded to the original payment method.

3.6. Any bank charges, currency conversion fees, customs duties, taxes, or similar charges are the responsibility of the customer.
4. CONFIDENTIALITY
4.1. When you place an order, you will be asked to provide us with personal in-formation. We are obliged not to disclose this information, or information relating to your order, to third parties without your consent.

4.2. Except for the purposes of processing the order and arranging delivery, including but not limited to government agencies in order for the Products to be cleared through customs or delivered. By completing the order form, you consent to the use of the information provided to us. Please note that we are also required by local law to keep a record of all our business transactions for a certain period of time. In the case of gifts or other purchases made on behalf of another recipient, you also agree to grant the authorisations set out below on behalf of the recipient named in your order.

4.3. We undertake to process your personal data and information in accordance with the legal and regulatory provisions in force in Mauritius. For more information on how we handle your personal information, please see our Privacy Policy.
5. PAYMENT
5.1. You must be at least 18 years old and authorised to use the payment method provided when placing an order.

5.2. Full payment, including applicable delivery charges, must be received before your order is processed and dispatched.

5.3. Lemon Yellow accepts payment by major credit and debit cards and any other payment methods displayed on our website.

5.4. For international orders, customers are responsible for any customs duties, taxes, or import charges imposed by the destination country.

5.5. If payment cannot be verified or is declined, Lemon Yellow reserves the right to cancel the order.

5.6. Where available, Lemon Yellow may offer payment in instalments through selected payment providers. Orders will be dispatched only after the payment conditions have been fulfilled.
6. CARRIER LIABILITY
The carrier’s guarantees are as follows:
 <250$  ≥250$
 Fedex  In case of loss, additional Fedex warranty  In case of loss, additional Fedex warranty
 Post Office  In case of loss, additional Lemon Yellow warranty  In case of loss, no additional warranty
7. DELIVERY
7.1. We can give you an estimated, but not guaranteed, delivery date for the Products and will use our best endeavours to deliver the Products within the time-scales given. We are not responsible for delays caused by carriers.

7.2. We will arrange for packaging and decide on the method of delivery, wheth-er by post or otherwise.

7.3. You authorise us to appoint a carrier (or several carriers if necessary) to act as your representative in relation to the relevant shipment, as well as the customs and tax authorities of the countries through which the Products are to transit and the country of destination to clear your product through customs and to process and remit your actual import charges for that item.

7.4. Where several Products are ordered at the same time, we will combine de-livery in a single postal consignment, unless you request that they be delivered separately, thereby incurring additional delivery charges.

7.5. You are responsible for providing an accurate and complete delivery ad-dress. If the parcel is returned to us due to an incorrect or incomplete address, you will be responsible for the cost of re-shipment.
8. CANCELLATION
8.1. You may cancel your order within 2 days of placing it, provided it has not yet been dispatched. Cancellation requests must be submitted in writing.

8.2. If your cancellation is approved, Lemon Yellow will refund the purchase price using the original payment method. Delivery charges and any applicable processing or restocking fees may be deducted where permitted.

8.3. Orders for customised, personalised, or made-to-order products cannot be cancelled once production has begun.
9. AFTER-SALES SERVICES
9.1. For after-sales services, please visit the local customer service offices listed on our website under
10. RISK AND OWNERSHIP
10.1 These Terms are in addition to the traditional terms of use of the Lemon Yellow site. Title and risk of loss in the goods pass to the consignee on delivery to the carrier in the Territory. The risk of loss or damage to the goods passes to you at the time of despatch. You must ensure that appropriate arrangements have been made with the carrier to ensure that the Goods are delivered in accordance with your instruc-tions.

10.2. We retain ownership of all Products until all sums due to us have been paid in full.

10.3. You do not have the right to resell any Products until we have received pay-ment in full.
11. GUARANTEES AND LIABILITY
11.1. We accept no responsibility for damage to the Products after they have been handed over to the carrier. If you require the Products to be certified by an inde-pendent third party, we may arrange for this to be done, but at your expense. In the event of such certification, the costs of the exercise will also be charged to your credit card or must be included in the payment order.

11.2. In the event of a defect in the Products within 6 months of delivery, you must notify us as soon as you become aware of the defect, giving us full details. We will then decide, in consultation with you, whether the defect is our responsibility. If so, we may repair the Products or replace them with similar Products. Any defective Products must be returned to us at your expense.

11.3. We accept no responsibility for wear and tear, accidental damage or failure by you or any third party to comply with any written recommendations provided in connection with the Products.

11.4. Your liability for loss or damage shall in no circumstances exceed the total amount paid by you to us for the Products.
12. NOTICE
12.1. If you wish to give us notice in relation to any matter covered by these Terms, whether or not you call us, you must confirm that notice in writing. Please write to us at the following address, return receipt requested:

88 St Jean Road, Quatre Bornes, Mauritius

12.2. In the case of notices by e-mail, these must be sent to info@lemonyellowltd.com and you must send them in order to return an acknowledgement of receipt.
13. CUSTOMER NEGLIGENCE
13.1. If you:

● provide us with incorrect personal information, or
● fail to make a payment when it is due, or
● cancel any payment, or
● become insolvent, pending payment of all amounts due to us, or
● commit any breach of these Terms,
we shall, in each such case, be entitled to terminate the Contract and recover any Products supplied for which payment has not been received in full.
14. FORCE MAJEURE
14.1. We shall have no liability to you if we are prevented from, or unable to per-form our obligations due to circumstances beyond our control, which include, but are not limited to, extreme weather conditions, force majeure, terrorism, war, strike or difficulties in obtaining materials and/or labour. In all such cases, we reserve the right to terminate the Contract.
15. GENERAL
15.1 If any provision of these Terms is held by a court to be invalid or unenforcea-ble, in whole or in part, this shall not affect the validity or enforceability of the re-maining provisions of these Terms excised from the offending provision.

15.2. Entire Agreement: These Terms govern our relationship with you. The ser-vices offered by Lemon Yellow are subject to the general terms and all other terms, condi-tions, policies and notices set forth in the specific agreements between you and Lemon Yellow. Accordingly, these Terms should be read in conjunction with any terms, conditions or disclaimers set forth on the pages of this Site.

15.3. Assignment: We reserve the right to assign any rights and obligations we have entered into with you to a third party, on the basis that the existing contractual terms will become the responsibility of that third party. You will not assign your rights without our prior written consent.
16. INTELLECTUAL PROPERTY
16.1. All content on our site, including templates, Products created and Products supplied by Lemon Yellow, remain the intellectual property of Lemon Yellow, unless expressly agreed otherwise in advance. You do not have the right to make copies or adapta-tions of such Products or models.
17. COPYRIGHT
17.1. All designs and creations originating from Lemon Yellow, including works of art, symbols, trade names, are protected by the copyright laws of Mauritius. Any repro-duction or copying is illegal. Any dispute shall be subject to the jurisdiction of the courts of Mauritius in accordance with paragraph 18 below.
18. INDEMNITY
18.1. You agree to indemnify and hold us harmless from and against any claim, action, suit or proceeding brought or threatened against us arising out of (a) your use of the services offered on our site, (b) the use of such services by any other par-ty using your user ID, verification PIN and/or any identification number, and/or (c) any breach by you of any of these Terms.
19. APPLICABLE LAW AND DISPUTES
19.1. These Terms, including any contract or agreement between us, shall be governed by, construed and enforced in accordance with the laws of the Republic of Mauritius.

19.2. Any dispute between us shall be finally and exclusively determined by the courts of the Republic of Mauritius and you agree to submit to the jurisdiction of those courts.